What are the UNIQLO.com Terms and Conditions?

 

1. PREAMBLE

UNIQLO's access to and sale of the products featured on the Site are governed by these Terms and Conditions (the "Terms and Conditions"). These Terms and Conditions set forth the rights and obligations of any user (hereinafter, "you", "your", the "Customer") and UNIQLO ("we", "us", "our", the "Seller").

Please read and expressly accept these Terms and Conditions carefully before registering an account or ordering any Products (hereinafter the "Product(s)") on our Site.

The purchase of products on our website is reserved exclusively for end consumers within the meaning of Section 13 of the German Civil Code (BGB) who (i) are natural persons of legal age, (ii) are not traders (and therefore do not act in the exercise of their commercial or self-employed professional activity when concluding a legal transaction) and (iii) have full legal capacity to enter into the obligations set out in these General Terms and Conditions.

Therefore, you declare that you are acting as a consumer and do not intend to buy or resell the Products for any commercial purpose, in the commercial channels of first-party sales.

We recommend that you print and keep a copy of these Terms and Conditions applicable to your order for future reference if necessary.
This document can be printed and/or saved using the usual functionality of your Internet browser: [Link] (usually "File" - > "Save As"). You can download this document in PDF format. To be able to open the PDF file, you need the free Adobe Reader program (downloadable from adobe.com/de) or a similar program that supports PDF format.

Please note that the use of this Site and our business relationship are also governed by a number of other policies that we invite you to read carefully before placing an order, namely:
 

• Privacy and Cookie Policy [LINK], 
• Return Policy [LINK], detailing the conditions governing the cancellation of orders and the return of Products purchased on uniqlo.com/de.

 

2. UPDATES TO TERMS AND CONDITIONS

Your rights under the Terms and Conditions will be governed by the latest version of these Terms and Conditions in force as published on this page of this Site and accepted by you at the time of your order.

We reserve the right to make any changes to these Terms and Conditions that we deem necessary. Any changes or updates to the Terms and Conditions on the Site and the date of update appearing therein will be modified to indicate the date of the last modification. This new version will only apply to orders placed after its publication.
 

3. ACCOUNTS AND CREDENTIALS

If you wish to create a customer account, you will need to enter your email address and choose a password when you register.

However, you can also make your purchases using the "confirm my order as a guest" function which does not require the creation of a customer account.

You guarantee the accuracy of the information provided for the purposes of your purchases, and you undertake to take all necessary measures to ensure its confidentiality.

Your entered data and passwords on the Site are strictly personal and confidential, and their use is presumed to be made in your name.

UNIQLO is not responsible for any fraudulent use of your account by any third party.

You may be liable for all actions taken under your credentials, except in the event of a failure of the Site attributable to UNIQLO or UNIQLO's failure to ensure the security or confidentiality of your personal data.
 

4. ACCESSING THE SITE AND MANAGING YOUR ACCOUNT

We reserve the right to (temporarily) block your account in the event of a serious breach by you of the provisions of these Terms and Conditions or serious suspicion of fraud from your customer account, or in the event of violations of applicable laws in this area.

Before taking such action, and where reasonably possible, we will inform you of the reasons for the contemplated measure and give you the opportunity to provide your observations or supporting information. We will take your explanations into account before making a final decision, unless immediate action is necessary to prevent ongoing fraud, security risks, or significant operational or financial harm.

Any measures taken will be proportionate to the seriousness and frequency of the conduct identified and based on objective criteria.

Nothing in this clause shall limit or affect your statutory rights as a consumer, including your right of withdrawal, in accordance with applicable law.

You can delete your account at any time by visiting your account and selecting the "delete my Uniqlo account" section or by contacting customer service [LINK]. The deletion of your account, for any reason whatsoever, implies the loss of all data, information and access to the services offered on our Site.
 

5. ORDER, PICKUP TODAY, PAYMENT, STORNO

You will be guided through the entire order process posted on our Site.

The process to follow is as follows:

• You can select the Products you wish to order by clicking on "add to cart"
• At any time, you can check the contents of your shopping cart by clicking on the said icon or on "view cart" in order to identify, if necessary, any errors made in the entry of the Products, delete a Product initially selected or modify the quantities
• When you click on "checkout" to validate your cart, you can log in to your account, or create one or use the guest option, then you will have to choose the delivery method:
  • Pick-up at a store within 14 days ("Click and collect"): You will receive an email letting you know that your Products can be picked up in-store within a maximum of 14 calendar days. Any order not collected in store after the expiry of the 14-calendar day period will be cancelled and refunded within one week of cancellation.
  • Delivery to your home or to a collection point: When your Product is shipped from our warehouse, an email confirming the shipment and the progress of the delivery will be sent to you.
• You also have the option of picking up your products in store on the same day (‘Pickup Today’): this service, which is displayed on the product page, allows you to pick up your order in store within two (2) hours of receiving an email confirming the availability of the product. This timeframe does not constitute a legal guarantee.

 

• You will be invited to read our Terms and Conditions, our return policy [LINK] and our privacy policy [LINK].
• To complete your purchase, your acceptance will be required by ticking the box "I confirm that I have read and agree to the UNIQLO Terms and Conditions" and you will be prompted to choose your payment method before clicking "Place Order" to proceed with the payment of your purchase.
• Payment can be made by debit or credit card, PayPal, Klarna (pay now or pay in 30 days), Apple Pay or Google Pay.
• If you have a discount coupon, it will need to be entered during the order confirmation process to be valid.
• In some cases, your bank may request a pre-authorization at the time of the order, but the card will be debited at the earliest when the order is shipped to the selected address or store. In any case, the amount debited will correspond to the Product(s) actually ordered, which may be increased by the lump sum of contribution to the delivery costs according to the delivery methods chosen.
• You have the option to cancel your order within 30 minutes of placing it online by clicking on "Cancel Order".

 

6. PRODUCT INFORMATION

 

1. Product Features:

The Products offered for sale by UNIQLO on the Site are the subject of a descriptive sheet detailing the essential characteristics of each Product, in particular the unit price, the sizes and colors available, the composition, the geographical traceability of the major manufacturing steps, as well as its particular characteristics, and containing one or more photographs of the Product. You are invited to refer to this description sheet in order to determine whether the characteristics of the Product correspond to those you are looking for, the choice and purchase of a Product being placed under your responsibility.


The Products are described and presented on the Site as accurately as possible. UNIQLO has taken all reasonable precautions to ensure that the color and pattern of the Products photographed on the Site are true to the original Products, but there may be minimal differences.


The descriptions of the Products for sale on the Site are given for guidance purposes only. The colors that are displayed on the Site will depend on many factors, including the display settings of your screen. UNIQLO cannot be held responsible for any minor differences.


The information on sizes provided on the website is indicative and for information purposes only.
 

2. PRODUCT AVAILABILITY

The Products are offered within the limit of available stocks. UNIQLO regularly updates information about the availability of Products on the Site.

There may be a delay between the stock status and the update of the stock on the Site, and an ordered Product is no longer available. If the ordered Product is no longer in stock at the time the order is processed, UNIQLO will notify you, without delay, of the cancellation of the order due to unavailable stock.

If you have already paid for the Products, we will refund you in full, as soon as possible, with the understanding that this refund will be made no later than 14 days from the date of cancellation of your order.
 

7. INVOICING

An invoice in digital format will be made available to you on our Site in your account; or electronically by clicking on the PDF document in your order shipping confirmation email if you do not have an account and ordered as a guest.

We invite you to keep your invoice for your records and as a reference to our contract.

If you lose an invoice, you may contact our customer service

• By instant assistance (chat) from Monday to Friday from 10 a.m. to 9 p.m. and Saturday and Sunday from 11 a.m. to 6 p.m. by visiting our FAQs
• By email: contactusde@uniqlo.eu or 
• Via the "Contact us" page.

Purchases made via the Site are subject to value added tax (VAT) at the rate legally in force on the day of sale.
As purchases made on our Site are deemed to be made on a consumer basis, we are unable to accommodate requests to amend invoices already issued or to reissue them as VAT invoices for businesses purposes.

 

8. PRICE

UNIQLO has taken all reasonable precautions to ensure that the prices displayed on the Site are accurate. However, material errors may occur from time to time.

In the event of an obvious pricing error, UNIQLO reserves the right not to accept your order.

If an obvious pricing error is discovered before the products are shipped, you will be notified or your order will be rejected. In the first case, you can confirm your order at the corrected price or cancel your order. If we reject your order, we will refund the purchase price and any shipping costs incurred to the selected payment method.

All prices of the Products are displayed in Euros, including VAT at the rate applicable in the country of delivery at the time of the order, unless expressly stipulated otherwise, and do not include additional delivery costs. Delivery costs may be charged and will be separately displayed during the checkout process.

The total costs will be listed and shown in detail during the ordering process and on your invoice, including VAT.

When redeeming a voucher or discount from a promotional campaign, it is your responsibility to check whether it is valid online and/or in-store and to ensure that you specify this in the appropriate section during the ordering process. Only one voucher or discount can be redeemed per order. Once you have confirmed your order, it is not possible to redeem a voucher or discount offer. The terms and conditions for vouchers or promotions can be found here: [LINK].

 

9. REFUSAL TO PROCESS AN ORDER

We reserve the right not to proceed with the order placed for the following reasons:

• In the event of order(s) exceeding, by their content, quantity or frequency, the needs of an average consumer individual and more generally in the event of requests of an abnormal and/or fraudulent nature;

The needs of an average consumer are exceeded when the number of products or the amount to be paid (for a single or multiple cumulative orders) does not correspond to the usual average use of a household, or when each order of products suggests that the customer is engaged in an economic activity related to the products ordered.
 

• It is not possible to obtain payment authorization from the bank;
• A manifest material error in pricing or description, or in the Product information or certain promotional terms has been identified;
• In the event of an order that does not comply with our Terms and Conditions;
• The selected delivery address or collection location is outside of Germany, which is the delivery territory of this Site.

If there are any problems with your order, we will contact you as soon as possible.
 

10. INTERNATIONAL PRICING

Credit and/or charge card issuers or banks will set the exchange rate applicable to your purchase and may charge a processing or handling fee in connection with this payment, which you will be required to pay.
 

11. DELIVERY

Subject to the provisions relating to the availability of the Products, and except in exceptional circumstances, we will endeavor to deliver the Product(s) to you within the time frame set out in your order.

• You have the option to select multiple addresses for delivery, including an address that is different from your billing address in Germany. Please note that UNIQLO will not make any deliveries to a PO Box and there are restrictions on the delivery locations served by UNIQLO for Products ordered on the Site. Orders placed on this Site may only be delivered to and/or collected from an address located in Germany. We do not offer cross-border shipping to addresses outside Germany. Should you wish the order to be delivered in another country, please order from another UNIQLO website offering delivery and/or collection services in such country. Please note that we currently offer delivery and/or collection services only in certain European countries. [A full list of countries is available [here].
• Orders that are subject to alterations at your request may result in longer delivery times, and you will be informed of the delivery date accordingly.
• However, delays may occur due to unforeseen circumstances or for reasons that are e.g. connected to the place of delivery. If we are unable to meet the indicative time given when choosing the delivery method for any reason, and in any case within a maximum period of 30 days from the date of order confirmation, we will inform you and offer you either to continue the purchase process with a new delivery date, or cancel your order and refund you the full amount you paid on the payment method selected for payment.
• UNIQLO cannot be held liable in particular for a subsequent change of address of the Customer or for an error in the Customer's contact details provided by the latter at the time of the order.
• For the purposes of these Terms and Conditions, the "delivery" will be deemed to have been made, or the order will be deemed to have been "delivered", at the time you or a third party designated by you is in physical possession of the Products, which will take the form of the delivery of your order to the selected delivery address or another place you instructed the delivery service to bring your order to.
• All risk in the Products you order (including the risk of loss and/or damage to the Products) will pass to you at the time of "delivery".

 

12. RECEIPT OF THE ORDER

Upon receipt of the order, we invite you to check the conformity of the Products received in execution of your order. Any anomaly concerning the delivery, in particular missing or damaged Products or damaged packages must be notified immediately and at the latest within 48 hours, to the customer service in order to allow us to carry out an investigation with the carrier and/or to exercise recourse against the carrier within the time limits provided for by law, if necessary.


You will need to contact customer service within the time frame indicated above.

• By instant assistance (chat) from Monday to Friday from 10 a.m. to 9 p.m. and Saturday and Sunday from 11 a.m. to 6 p.m. by visiting our FAQs
• By email: contactusde@uniqlo.eu or 
• Via the "Contact us" page.

The provisions of this clause do not contradict your right of withdrawal.

 

13. RIGHT OF WITHDRAWAL

You have a right of withdrawal, which you may exercise to return the products you have ordered to us without having to give a reason.

You must inform us clearly and unambiguously that you wish to withdraw from the contract.

You do not need to use the word ‘withdrawal’.

The withdrawal period ends 14 days after the day on which you or a third party designated by you, other than the carrier, took possession of the goods, or, in the case of multiple items in a separately delivered order, 14 days from the day on which you or a third party designated by you, other than the carrier, took possession of the last item.

You may contact us

• at UNIQLO EUROPE LTD (Customer Service), 103-113 Regent Street, London, W1B 4HL (United Kingdom)
• Or reach to our Customer Service
  • By instant assistance (chat) from Monday to Friday from 10 a.m. to 9 p.m. and Saturday and Sunday from 11 a.m. to 6 p.m. by visiting our FAQs
  • By email: contactusde@uniqlo.eu or 
  • Via the "Contact us" page.

You can also exercise your right to withdraw online using the functionality “withdraw from the contract here” available in the footer section of the Site’s homepage or contact us using our contact form and choosing "Return and Exchange".

You may use the form below to exercise your right of withdrawal.

If you use either of these options, we will send you an acknowledgement of receipt of your notice of withdrawal by e-mail as soon as possible.

The date of your notice of withdrawal is the date you send your notice to UNIQLO. Please keep a copy of it.

You must return the Products to us by post in their original condition, at your own risk, and no later than 14 calendar days following the notification of your withdrawal. Please note that a return fee of EUR 2.95 will apply and will be deducted from your refund.

No refund can be made in store if you wish to use your right of withdrawal.

The Products must not have been used and/or worn and must be returned in their original packaging.

The right of withdrawal is excluded or limited for the following Products:

• Underwear (men's and women's)

• Socks (men's and women's)

• Swimwear (men's and women's)

• Masks.

Withdrawal is excluded if these items are not in their original packaging with the hygiene seal or banderole unopened.

There is no right of withdrawal for:

• Washed or worn clothing (except defective clothing)

• Products that have been altered online, in-store or by third parties.

As part of the right of withdrawal, you will be reimbursed for the amount of the returned products, including the amount corresponding to the initial shipping costs in the amount of the standard delivery costs. Please note that the shipping fees will be reimbursed only if all products of your order are returned. If you selected any upgraded shipping method other than our standard delivery option, we would refund only the amount that standard shipping would have cost for your order and if all products of your order are returned.

You can use the model withdrawal form below, which you can download by clicking on this [LINK]
 

Sample withdrawal form (Please only complete and return this form if you wish to exercise your right of withdrawal) For the attention of: UNIQLO EUROPE LTD – Service Client, 103-113 Regent Street, London, W1B 4HL (United Kingdom). Email: Email address: Contactusde@uniqlo.eu I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the purchase of the following goods: Ordered on (*) [..........................] / received on [............................] (*), item numbers: [..............................] [...................... ........] [..............................] May be reproduced as many times as necessary. Name of customer(s): Name of client(s), Address of customer(s): Address of the client(s), Signature of the customer(s) (only if this form is submitted in paper form) Signature of the client(s) (only if this form is submitted in paper form) Date: (*) Please delete as appropriate

 

14. COUPONS AND PROMOTIONAL OFFERS

Vouchers or coupons must be entered during the ordering process in order to be valid for the respective order. Vouchers cannot be used to pay for shipping costs. They can be used in combination with certain special offers.

Special offers are only valid for a limited period of time and only for the respective product lines.

The price difference will not be refunded

• if a product was purchased online or in-store before it was subject to a special offer and later became available at a lower price, or

• if a product was purchased online or in-store and would have been subject to a special offer at the other point of purchase.

Pease note that the Products and promotional offers offered on the Site may not be available in stores in your country and vice versa.

 

15.  INTELLECTUAL PROPERTY
     

The Site and its content published and integrated by UNIQLO are protected by intellectual property, including, without limitation, copyrights and trademarks.

In these Terms and Conditions, "Intellectual Property Rights" means patents, database rights, copyrights, designs (registered or unregistered), trademarks (whether registered or unregistered) whether figurative, brand names, signs, illustrations, photos, logos or compositions of the aforementioned appearing on the UNIQLO Products, the Site, accessories or packaging, including the legal means to enforce them.

In the course of our business relationship, all intellectual property rights relating to the Site and falling under these Terms and Conditions are and will remain our exclusive property, and you are not authorised to use any of these intellectual property rights under any circumstances, unless expressly authorised by us to do so. Any creation of an intangible element, resulting from the use of this Site, our trademarks, trade names and signs, service marks, as well as those of the Group, falling under these General Terms and Conditions, will automatically belong to us, or to the Group as the case may be.

Any reproduction, representation, modification or adaptation, in whole or in part, of all or part of the elements found on the Site or incorporated therein, is strictly prohibited.


XVI. USE OF OUR WEBSITE

Consultation and use of our website is your responsibility as a user (hereinafter ‘the user’). Our website may contain links to other websites or resources, or provide access to third parties that UNIQLO does not control. Please note that UNIQLO is not responsible for the provision of third-party content.

The user is also advised that UNIQLO may temporarily interrupt access to the website for technical reasons, in particular for maintenance purposes. The user accepts these interruptions and waives any claims in this regard.


Please note that response times when accessing or querying the server hosting the website, technical performance, risks of interruption and risks inherent in the transmission of data are not attributable to UNIQLO. Consequently, UNIQLO and/or the Group cannot under any circumstances be held liable for:

• Any information accessed on the website that has not been posted online by UNIQLO;

• Any network disruption that prevents the website from functioning properly;
• The loss of data, insofar as it does not originate from the sphere of risk of UNIQLO or the Group;

• The malfunction of any software;
• The consequences of computer viruses, bugs, anomalies or failures;
• Any damage to the user's computer.

 

16. STATUTORY LIABILITY FOR DEFECTS

The products sold by UNIQLO are subject to the warranty for defects in accordance with Sections 434 et seq. of the German Civil Code (BGB), provided that they have been used normally and the care instructions have been followed.

If you discover a defect, please notify UNIQLO. UNIQLO will then inform you about the procedure for returning the product(s).

A defect exists if the item does not have the agreed quality or is not suitable for normal or contractually agreed use.

XVIII. FORCE MAJEURE

UNIQLO shall not be obliged to fulfil its obligations under these Terms and Conditions if an event beyond our control (force majeure) occurs, including, but not limited to, wars, strikes, failure of third-party systems or networks, , fires, earthquakes, storms, floods or other natural disasters, riots, acts of terrorism, tampering or deliberate damage to materials or data, damage or destruction of premises or equipment, government regulations or directives, supply shortages and unavailability of services.

Our contractually agreed services are expected to be suspended for the duration of the force majeure event. UNIQLO shall be granted an additional period of time equal to the actual duration of the force majeure event in order to fulfil its obligations. We will make every reasonable effort to fulfil our contractual obligations despite the force majeure event.


XIX. DATA PROTECTION POLICY AND COOKIE MANAGEMENT

UNIQLO collects and processes personal data when you visit or use the website.

The Data Protection and Cookie Policy is an integral part of these General Terms and Conditions. It provides information on how UNIQLO collects and processes personal data and uses cookies.

Your registration data and other information about you are covered by our Privacy and Cookie Policy.
For more information, please see our Privacy and Cookie Policy [LINK].

To exercise the rights set out in our Privacy and Cookie Policy in accordance with the regulations on the protection of personal data, you can contact UNIQLO:

• By post: UNIQLO EUROPE LTD – France Branch – Data Protection Officer, 151 rue Saint-Honoré, Paris (75001), France
• By email: dpo_eu@fastretailing.com

XX. GIFT CARD

Article 1: Presentation of the gift card

The terms and conditions of use set forth in this Section apply to the physical gift card ("Physical Gift Card") and the electronic gift card ("Electronic Gift Card").

The physical gift card and the e-gift card are collectively referred to as ‘gift card(s)’.

Article 2: Purchase of the gift card

2.1 Electronic gift card

The e-gift card can be purchased on the website.

The purchaser will receive a confirmation email once the purchase of the e-gift card has been completed. The purchaser (or the intended recipient, if different from the customer) will receive an email containing the e-gift card, the amount, the expiry date and the code to be used on the website. The purchaser must provide one or more valid email addresses for the confirmation email and e-gift card to be sent. The purchaser who bought the e-gift card will receive a confirmation email as soon as the email containing the e-gift card has been opened.


2.2 Physical gift card

The physical gift card can be purchased on the website.

The purchaser of the physical gift card is responsible for delivering it to the selected recipient.

Article 3: Delivery

UNIQLO will endeavor to deliver the physical gift card purchased on our website within the period specified at the time of purchase.

The e-gift card will be sent to the email address provided by the purchaser in accordance with section 2.1 above.

UNIQLO reserves the right not to issue the gift card if the address provided for delivery of the physical gift card and/or the email address provided for the e-gift card cannot be confirmed.

Article 4: Validity

The minimum amount of a gift card is € 10 (including VAT) and each gift card is limited to a maximum value of € 500 (including VAT).

The gift card is valid for three (3) years from 31 December of the year in which it was purchased. After expiry, the gift card cannot be used for purchases. Any unused balance will not be refunded.

The vouchers are not money, but credit. They cannot be exchanged for cash or redeemed. (Remaining) amounts cannot be refunded or given as change.

Article 5: Use of the gift card

Any Gift Card may be used on the Site or in-store in the country where it was purchased to pay for all or part of the value of the purchase. If the amount of the purchase exceeds the value of the Gift Card, the difference must be paid by another payment method.

The Gift Card may be used multiple times until the balance reaches zero, subject to Article 4. Only one Gift Card can be used for the same transaction. The amount of the Gift Card will be applied to the total amount of the purchase, including VAT and shipping charges, if applicable.

The Gift Card cannot be redeemed for the amount of money contained on the Gift Card and UNIQLO will not give change on the Gift Card.

The balance of the gift card can be checked online at UNIQLO.com or by contacting our customer service:

• By instant assistance (chat) from Monday to Friday from 10 a.m. to 9 p.m. and Saturday and Sunday from 11 a.m. to 6 p.m. by visiting our FAQs
• By email: contactusde@uniqlo.eu or 
• Via the "Contact us" page.

UNIQLO reserves the right to refuse gift cards that we deem to be counterfeit, duplicated or suspected of being fraudulent.

Article 6: Returns and Refunds

In the event of a return of one or more products purchased exclusively with a gift card, the balance of the gift card will be updated by the value of the refund for the returned products.

If a purchase was made using a combination of different payment methods (including a gift card), any refund due will first be processed via the other payment method and not the gift card. If the value of the refund due is higher than the amount paid using the other payment method, the remaining balance will be refunded to the gift card used.

Article 7: Liability

UNIQLO is not liable for loss, theft, damage or expiry of the gift card.

The customer is responsible for protecting the gift card and treating it like cash.

Article 8: Returning the gift card

The customer may cancel the purchase of an unused gift card purchased on the website by exercising their right of withdrawal in accordance with Section XIII of our Terms and Conditions. The balance on the card will be deleted. The customer will be refunded the amount.

This refund also includes any shipping costs incurred (with the exception of additional costs incurred by choosing a shipping method other than the standard shipping method offered by UNIQLO).

Please contact our customer service team to find out more about returning gift cards:

• By instant assistance (chat) from Monday to Friday from 10 a.m. to 9 p.m. and Saturday and Sunday from 11 a.m. to 6 p.m. by visiting our FAQs
• By email: contactusde@uniqlo.eu or 
• Via the "Contact us" page.

Article 9: Privacy and cookie management policy

UNIQLO is the data controller regarding your personal data provided in connection with Gift Cards.

Our Privacy and Cookie Policy can be found here [LINK].


XXI. VALIDITY OF THE GENERAL TERMS AND CONDITIONS

Should any provision of these General Terms and Conditions be declared invalid in whole or in part due to a law, regulation or final decision of a competent court, the remaining provisions and other rights and obligations under these General Terms and Conditions shall remain unchanged and continue to be valid.


XXII. COMPLAINTS, DISPUTES AND SETTLEMENT OF CONSUMER DISPUTES

If you have a problem with a product, our website or any other service provided by the UNIQLO Group in connection with the website or a product, please contact our customer service department:

• Via instant help (chat support) from Monday to Friday from 10:00 to 21:00 and Saturday and Sunday from 11:00 to 18:00 via our FAQs

• By email: contactusde@uniqlo.eu or

• Via the ‘Contact Us’ page.

Please note that UNIQLO is not obliged to participate in dispute resolution proceedings before a consumer arbitration board and is not prepared to do so. Rather, we always endeavour to resolve any conflicts with our customers ourselves.
 

23. APPLICABLE LAW AND PLACE OF JURISDICTION/PLACE OF PERFORMANCE

These General Terms and Conditions, as well as the transactions and all matters that may arise in connection with the use of the website (including all contracts concluded between you and UNIQLO via the website), are subject to the law of your country of habitual residence.

The provisions of this section do not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of habitual residence and do not affect the mandatory jurisdiction of a court in your country of habitual residence.