I'm missing an item in my order, what should I do?

Q. I'm missing an item in my order, what should I do?

We may have sent your items in separate parcels. Please check your shipment confirmation email and click on the tracking link provided. If your order has been sent in two separate parcels you will see two separate tracking numbers on your tracking.

If an item is missing, please contact our specialist team by using the CHAT SUPPORT service at the bottom of this page. We will resolve the issue as quickly as we can.

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CHAT SUPPORT Operating Hours:
Monday-Friday: 10am-9pm
Saturday-Sunday: 11am-6pm
Closed : Christmas Day and Easter Sunday.
Please note that our CHAT SUPPORT Service will only be available in GERMAN.

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Closed: Christmas day and Easter Sunday

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Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday

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Q. I'm missing an item in my order, what should I do?

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