Q. What are the UNIQLO.com Terms and Conditions?
UNIQLO - GENERAL TERMS AND CONDITIONS OF BUSINESS AND USE
General Terms and Conditions ("GTC") of UNIQLO EUROPE LTD, German Branch, Tauentzienstraße 7B/7C, 10789 Berlin, a branch registered in Germany (Amtsgericht Charlottenburg, HRB 154173) of UNIQLO EUROPE LTD, registered in England and Wales under number 4845064 with business address 103-113 Regent Street, London, W1B 4HL - UK. Our VAT registration number is DE 291985771. Hereinafter referred to as "we" or "UNIQLO".
(Status: 09/2024)
Welcome to UNIQLO.com ("Website").
This website is made available to you subject to the following terms and conditions. Please read these Terms and Conditions carefully before using the Website or ordering any items ("Items") through our Website. By using this website, you agree to be bound by these terms and conditions. This document can be printed and/or saved using the usual functions of your Internet browser. (usually "File" - > "Save as"). You can download and save this document in PDF format. Click here to do so.
Please note that in addition to the following terms and conditions, the following guidelines govern the use of the website and the purchase of items via this website:
ABOUT US
This site is operated by UNIQLO EUROPE LTD, German Branch, Tauentzienstraße 7B/7C, 10789 Berlin, a branch registered in Germany (Amtsgericht Charlottenburg, HRB 154173) of UNIQLO EUROPE LTD, registered in England and Wales under number 4845064, with business address 103-113 Regent Street, London. Hereinafter referred to as "we" or "UNIQLO".
GENERAL TERMS AND CONDITIONS
We reserve the right to change these Terms from time to time at our sole discretion. Your rights under these Terms will be governed by the most current version of these Terms posted on this page at the time you use the Site or make a purchase. In the event that any amendment to these Terms is required by law or regulation, the amended version shall prevail. Any changes to the Terms will be posted on the Site and the date at the end of these Terms will be changed to reflect the date these Terms were last revised.
We recommend that you read these terms and conditions regularly to ensure that you are aware of the current terms and conditions that apply to your use of the website and the sale, delivery and use of our products.
If you continue to access and use the Website after a change or update, you agree to be bound by the new terms and conditions. It is your responsibility to check the Website periodically to determine whether there have been any changes to these Terms and Conditions.
These Terms and Conditions apply in addition to your obligations and rights under our Privacy Policy and Returns Policy. For the avoidance of doubt, in the event of any conflict between these Terms and Conditions and our Privacy Policy and/or Returns Policy, these Terms and Conditions shall prevail. If you are unsure of your rights under these Terms and Conditions, our Privacy Policy and/or Returns Policy, please contact our customer service team by visiting our Contact Us page. We will respond to you the next working day, Monday to Friday from 9.00am to 4.30pm and Saturday and Sunday from 10.00am to 5.00pm UK GMT. Please note that all our emails are written in German.
If you do not agree to these terms and conditions in full, you must not use this website.
Please note that these terms and conditions do not affect your statutory rights as a consumer. We are legally obliged to supply products that comply with the contract.
GIFT CARD
Article 1: Presentation of the gift card
These Terms and Conditions apply to physical gift cards ("Physical Gift Cards") and digital gift cards ("Digital Gift Cards") available through our business partner SVS UK Limited at uniqlo.com/en ("Homepage").
The physical gift card and the digital gift card are both referred to as "gift card(s)".
By purchasing or using the Gift Card, the customer accepts these Terms and Conditions. UNIQLO reserves the right to interpret, amend or terminate these Terms and Conditions without notice if deemed appropriate and necessary. The customer is requested to consult uniqlo.com/en/en for the current version.
Article 2: Purchase of a gift card
2.1Digital gift card
The digital gift card can be purchased on the homepage.
The customer will receive a confirmation email when the purchase of the digital gift card has been finalised. The customer (or the intended recipient if not the customer) will receive an email with the digital gift card containing the amount, expiry date and PIN for use on the homepage. The customer is responsible for providing the correct e-mail address(es) for the delivery of the confirmation e-mail and the digital gift card. The customer who has purchased the digital gift card as a gift or for another person will receive a confirmation e-mail when the e-mail with the digital gift card has been opened.
2.2 Physical gift card
The physical gift card can be purchased on the homepage.
The customer who purchased the physical gift card is responsible for delivering it to the selected recipient. UNIQLO is not liable for lost, stolen, damaged or expired physical gift cards.
Article 3 Delivery
UNIQLO will endeavour to deliver the physical Gift Card purchased on the Website within the timeframe specified at the time of purchase. UNIQLO cannot guarantee that delivery will be affected by unforeseen events affecting the delivery method. Uniqlo is not liable for any failure or delay in the delivery of the Gift Card. The Digital Gift Card will be sent to the email address of the selected Recipient(s) in accordance with Article 2.1.
UNIQLO reserves the right to withhold delivery of the Gift Card if the correct address for delivery of the physical Gift Card and/or a correct email address for delivery of the digital Gift Card cannot be confirmed.
Article 4: Validity
The currency of the gift card is determined at the time of purchase.
The minimum value of a gift card is EUR 10.00 (including VAT) and each gift card is limited to a maximum value of EUR 500.00 (including VAT).
Gift cards are valid for 5 years from the date of the last activation or purchase. Expired gift cards can no longer be used for purchases on our website or reactivated. Unused credit will not be refunded.
Gift cards with a zero balance for three months are invalid.
Article 5: Use of the gift card
To pay all or part of a purchase price, gift cards can be used on the homepage of the country in which the gift cards were purchased. If the purchase price exceeds the value of the gift card, the difference must be paid using another payment method of your choice.
The gift card can be used several times until the balance reaches zero, subject to Article 3. Only one gift card can be used per transaction. The amount of the gift card will be deducted from the total amount of the purchase, including VAT and shipping costs, if applicable.
Gift cards cannot be exchanged for cash and UNIQLO does not refund cash change on gift card purchases.
The balance of the gift cards can be viewed online at uniqlo.com or by contacting our customer service (https://faq-de.uniqlo.com/contactus).
UNIQLO reserves the right to refuse to accept any Gift Card that we believe has been tampered with, duplicated or otherwise reasonably suspected of being affected by fraud.
Article 6: Returns and refunds
If one or more items purchased exclusively with the balance of one or more gift card(s) are returned, the balance of the original gift card will be updated by the value of the refund due for the returned items.
If a purchase was made using a combination of different payment methods (one payment method is the use of the gift card), any refund due will be processed first using the other payment method instead of the gift card. If the value of the refund exceeds the amount paid using a method other than the Gift Card, the remaining amount will be refunded to the Gift Card originally used.
Article 7: Limitation of liability
UNIQLO is not liable for lost, stolen, damaged or expired gift cards. The customer is obliged to protect the gift card and treat it like cash.
Article 8: Return of the gift card
The Customer may cancel his/her Gift Card purchased on the Website within the return period specified in UNIQLO's return policy (https://faq-de.uniqlo.com/pkb_Home_UQ_DE?l=de&c=category_uq_de%3AUQDE_C1_4) in order to receive a full refund. The refund will also include delivery costs (with the exception of additional costs resulting from the chosen delivery method other than the standard delivery offered by UNIQLO).
Please contact our customer service (https://faq-de.uniqlo.com/contactus) to process the return of the gift card.
Article 9: Privacy Policy
UNIQLO Europe Ltd is the responsible party for the processing of personal data provided in connection with gift cards. You can find our privacy policy here: https://faq-de.uniqlo.com/pkb_Home_UQ_DE?id=kA13z000000LMgD&l=de&c=category_uq_eu_dk_se%3ARenew_UQDE_C7_2&fs=Search&pn=1
Article 10: Company information
UNIQLO Europe Ltd ("UNIQLO")
Registered office: 103-113 Regent Street, London, W1B 4HL
Registered at: 04845064
Registered in England and Wales.
Stored Value Solutions UK Limited ("SVS")
Registered office: Suite 2B, West One, 100 Wellington Street, Leeds, LS1 4LT
Company registration number: 3720193
Registered in England and Wales.
LICENCE AND USE OF THE WEBSITE
Subject to your compliance with these Terms of Use, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make non-commercial personal use of the Site, but not to download or modify it, in whole or in part, except with our express permission. This licence does not permit any resale or commercial use of the Website or its contents, or any collection and use of any product listings, descriptions or prices, or any derivative use of UNIQLO.com or its contents, or any use of data mining, robots, or similar data gathering and extraction tools. The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or utilise framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of us, our affiliates (including our parent company) or any third party supplying or hosting content on the Site without our express written consent. You may not use any meta tags or any other "hidden text" utilising our name, trademarks or service marks without our express written consent.
This limited licence to use the Website will terminate immediately if you breach these Terms and Conditions.
For transactions via a registered account, you must choose a user name and password after registration and before each purchase. Alternatively, you can also make purchases via the guest checkout, which does not require registration.
You are responsible for all actions taken under that username and password and may only use the Website under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You must not give or sell your username to anyone, or directly or indirectly authorise anyone to use your username or password.
Access to the Website is permitted on a temporary basis, and we reserve the right to suspend, withdraw or amend the services we provide on our Website and/or your user account at any time without notice for operational, regulatory, legal or other reasons as we deem appropriate. Such reasons may include, but are not limited to, the following:
1. frequent and/or high returns that we, in our sole discretion, consider unusual;
2. behaviour which, in our opinion, indicates an intention to resell and/or make a profit; or
3. suspicion of multiple accounts of a user and/or re-registration of a new account by a previously blocked user.
From time to time, we may restrict access to some parts of the Website, or our entire Website, to users who have registered with us.
We have the right to disable any user identification or password chosen by you or allocated by us at any time if, in our opinion, you have failed to comply with any of the provisions of these terms and conditions.
You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.
This Website may contain links to other websites or resources that may be provided by third parties. Because we have no control over such sites and resources, we are not responsible for the availability of such external sites or resources, and do not endorse and are not liable for any content, advertising, products or other materials on or available from such sites or resources.
DOWNLOADS
Download material is provided "as is". If you use downloaded content, you do so at your own risk. Downloads may contain significant or insignificant programme errors, bugs and viruses that may cause your computer system to malfunction. Before accessing downloads, you must check them for viruses. UNIQLO makes no express or implied warranties, representations or other guarantees for downloads to the extent permitted by law.
INTELLECTUAL PROPERTY
This Website and its contents are the property of UNIQLO or third parties who supply content or make content available on the Website and are protected by intellectual property laws, including copyright and trademark laws. In these Terms, "Intellectual Property Rights" means patents, database rights, copyright, copyright, design rights and designs (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights, together with the right to seek legal protection for those rights.
In the relationship between you and us, we or the third parties who supply content or make content available on the Website are and shall remain the sole owners of all intellectual property rights in relation to the Website. You are not permitted to use these intellectual property rights without our express consent.
CONDITIONS OF SALE
1. conclusion of contract
The presentation of products on this UNIQLO website or in other advertising material does not constitute a legally binding offer, but a non-binding product catalogue. By clicking on the "Buy" button, you place a binding order for the goods in the shopping basket. The confirmation of receipt of the order follows immediately after sending the order by e-mail and does not yet constitute acceptance of the contract by UNIQLO. With the confirmation of the order by e-mail, we inform you that your order has been received. The offer is accepted, and the purchase contract is concluded when we dispatch the item to you, and we inform you of this dispatch.
An indication of the availability of an item on this website is an estimate of availability and does not constitute an assurance of availability or an obligation to accept an order or dispatch goods.
All prices are final prices in euros. Unless otherwise stated, all prices include VAT at the applicable rate and exclude shipping costs. These will be added during the checkout process before your order is confirmed.
Special offers, promotions and discount campaigns are valid until the specified date and/or while stocks last. Please note that promotional codes or discount codes can only be taken into account if they have been entered in the relevant section during the order process. A promotional code or discount offer cannot be used after you have submitted your order.
Delivery will be made at the indicated shipping costs. The shipping costs will be clearly displayed before you confirm your order.
To be able to place an order on the website, the customer must be at least 18 years old and a consumer within the meaning of § 13 BGB (consumer). § 13 BGB (consumer).
The technical steps required to conclude a contract for the sale of products are as follows:
An order for products on the website is placed by clicking on the "Place order and pay with this card" button at the end of the order process. The customer is guided through the ordering process by a series of simple instructions on the website.
We process the payment at the time of preparing the products for dispatch to the specified address or the selected shop. If payment is selected to be made in-store, the payment will be processed in-store.
We recommend that you keep the invoice (with VAT details) as a reference to our contract.
INVOICING
You agree to receive invoices electronically. Electronic invoices will be made available to you in PDF format in the "My Account" section of the website. For each delivery, we will inform you in the dispatch confirmation whether an electronic invoice is available. For more information about electronic invoices and instructions on how to obtain a paper copy of the invoice, please visit our help pages.
PRICES
UNIQLO uses all reasonable endeavours to ensure that all pricing information on the Website is accurate and up to date, but errors do sometimes occur. If an error occurs and a product is listed at an incorrect price, UNIQLO shall be entitled not to accept your order and/or to confirm that the contract between you and UNIQLO is complete as set out herein. UNIQLO shall be under no obligation to supply incorrectly priced products whilst payment from you has not been received and processed.
All prices and charges on the website are in EURO (EUR). Delivery charges may apply and will be clearly displayed during the checkout process. The total cost of delivery will be itemised and shown on the payment screen and on your tax invoice. If you have a discount code, it is your responsibility to ensure that it is entered in the appropriate section during the checkout process. A promotional code or discount offer cannot be applied once you have confirmed your order.
The non-acceptance of an order may be due to one of the following reasons:
Title to the Products shall not pass to you until we have received full payment of all amounts due for the Products, including delivery charges.
CANCELLATION AND TERMINATION RIGHTS
You may cancel or withdraw from your contract with us and receive a refund in accordance with the terms of our Returns-Policy. This policy forms part of and is an extension to these Terms and Conditions and should be read and understood before purchasing a product.
SPECIAL OFFERS AND DISCOUNT CODES
As explained above, a discount or promotional code must be entered during the order process for it to be valid. It cannot be used for orders containing baby or children's clothing. Discounts and minimum order values for discounts do not include shipping costs. Discounts cannot be used in conjunction with other offers.
Our offers are only available for a limited time. They are only available in selected product lines. UNIQLO reserves the right to cancel these offers without prior notice. Offers cannot be used in conjunction with other discounts. Also, we cannot refund the price difference if an item is purchased online or in-store before it goes on promotion.
Our exclusive offers only apply to online purchases, these offers do not apply to our physical stores. If you wish to take advantage of these online-only offers, you must place an online order. Please note: If you purchase an item offered exclusively online at full price in one of our brick-and-mortar stores, you will not be entitled to a refund of the difference.
PRODUCTS
We only supply items for private use. You agree not to use our items for commercial or business purposes nor for resale. We will not be liable to you for any administration time or loss of profit, business, revenue, goodwill or anticipated savings or for any loss or corruption of data.
Please note the following special features when shopping online:
The colours displayed on the website may depend on a number of factors, including the settings on your computer. We cannot guarantee that the display of a colour on your monitor will faithfully reflect the colour of the items upon delivery and/or receipt.
The weights, dimensions, clothing sizes and capacities stated on the website are only best estimates.
Variations in manufacturing processes, the settings of your monitor and your computer hardware may affect the appearance of the textiles and designs of the items, which means that the delivered items may have minor visual deviations from the presentation and description on the website.
All items are subject to availability - we may not be able to deliver your order.
All estimated delivery dates are estimates only.
The articles and special promotions offered on this website may not be available in the stores and vice versa.
COMMUNICATIONS
You may submit suggestions, ideas, comments, questions or other information to us as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". It is not permitted to use a false e-mail address, to impersonate another natural or legal person or to make false statements about the origin of content in any other way.
If you do submit material, and unless you indicate otherwise, you grant us and our affiliates a non-exclusive, royalty-free, not necessarily time-limited right under local laws, where applicable, and a fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media in which we operate. You grant us and our affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they so choose.
You represent and warrant that you own or otherwise control all of the rights to the content you submit, that the content is accurate, that use of the content you submit does not violate these Terms of Use and will not cause injury to any person or entity, and that you will indemnify us and our affiliates for all claims resulting from content you submit. You acknowledge and agree that we have the right, but not the obligation, to monitor and edit or remove any activity or content. We assume no responsibility or liability for any content distributed by you or any third party through the Website.
WARRANTY AND LIMITATION OF LIABILITY
Customers in the European Union have statutory warranty rights and can demand the repair or replacement of products if they prove to be defective or not as described. If the goods cannot be repaired or replaced within a reasonable time or without difficulty, you can demand a refund or reduction of the purchase price.
If the subsequent fulfilment is carried out by way of a replacement delivery, the Customer is obliged to return the goods first delivered to UNIQLO within thirty (30) days at UNIQLO's expense. The defective goods must be returned in accordance with the statutory provisions.
The warranty period is two years from the date of delivery of the goods.
UNIQLO is liable without limitation insofar as the cause of the damage is based on an intentional or grossly negligent breach of duty by UNIQLO or a legal representative or vicarious agent. Furthermore, UNIQLO is liable for the slightly negligent breach of essential obligations, the breach of which jeopardises the achievement of the purpose of the contract or the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which you regularly rely. In this case, however, UNIQLO is only liable for the foreseeable, contract-typical damage. UNIQLO is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected. Insofar as UNIQLO's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
PRIVACY POLICY
Registration data and certain other information about you is subject to our Privacy Policy. For more information, please read our Privacy Policy.
GENERAL
Severability Clause
If any of these terms are held to be invalid, void or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
Rights as a consumer
Please note that you have certain rights as a consumer, including the statutory rights relating to the right of cancellation. These GTC have no effect on these statutory rights.
CONSUMER DISPUTE RESOLUTION
If you have a complaint about one of our products, our website or any other concern, please contact our customer service. You can find the contact details under "Contact" on our website.
We would like to point out that we are not obliged to participate in dispute resolution proceedings before a consumer arbitration board and are not prepared to do so. Rather, we always endeavour to resolve any disputes with our customers ourselves.
CHOICE OF LAW/PLACE OF FULFILMENT
The law applicable to these General Terms and Conditions and all legal relationships is the law of the Federal Republic of Germany, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you have placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of this country shall remain unaffected by the choice of law made in sentence 1. The place of fulfilment for deliveries and payments is the respective warehouse from which the products were dispatched. If you have placed the order as a consumer, the applicable statutory provisions shall apply with regard to the place of fulfilment.
CONSENT TO THESE TERMS AND CONDITIONS
By accepting these terms and conditions and your continued use of this website, you acknowledge that you have read and understood these terms and conditions and that you agree to be bound by them and to be bound by them.
If you are acting as an agent for an employer (e.g. for your employer), you and your employer are jointly and severally liable for all your obligations as specified in their terms and conditions. If you have any questions or require information in connection with this policy, please contact:
UNIQLO Europe Ltd ("UNIQLO"), Registered Office: 103-113 Regent Street, London, W1B 4HL, registered at: 04845064, Registered in England and Wales © UNIQLO EUROPE LTD. 2015
UNIQLO EUROPE LTD, German Branch, Tauentzienstraße 7B/7C, 10789 Berlin, Federal Republic of Germany, Charlottenburg Local Court, Berlin, HRB 154173, VAT ID No. DE 291985771
General Terms and Conditions ("GTC") of UNIQLO EUROPE LTD, German Branch, Tauentzienstraße 7B/7C, 10789 Berlin, a branch registered in Germany (Amtsgericht Charlottenburg, HRB 154173) of UNIQLO EUROPE LTD, registered in England and Wales under number 4845064 with business address 103-113 Regent Street, London, W1B 4HL - UK. Our VAT registration number is DE 291985771. Hereinafter referred to as "we" or "UNIQLO".
(Status: 09/2024)
Welcome to UNIQLO.com ("Website").
This website is made available to you subject to the following terms and conditions. Please read these Terms and Conditions carefully before using the Website or ordering any items ("Items") through our Website. By using this website, you agree to be bound by these terms and conditions. This document can be printed and/or saved using the usual functions of your Internet browser. (usually "File" - > "Save as"). You can download and save this document in PDF format. Click here to do so.
Please note that in addition to the following terms and conditions, the following guidelines govern the use of the website and the purchase of items via this website:
- Privacy Policy - Our security and privacy practices designed to protect you and your personal data, and
- Returns and Cancellation Policy - Information on the conditions for cancellation or withdrawal
ABOUT US
This site is operated by UNIQLO EUROPE LTD, German Branch, Tauentzienstraße 7B/7C, 10789 Berlin, a branch registered in Germany (Amtsgericht Charlottenburg, HRB 154173) of UNIQLO EUROPE LTD, registered in England and Wales under number 4845064, with business address 103-113 Regent Street, London. Hereinafter referred to as "we" or "UNIQLO".
GENERAL TERMS AND CONDITIONS
We reserve the right to change these Terms from time to time at our sole discretion. Your rights under these Terms will be governed by the most current version of these Terms posted on this page at the time you use the Site or make a purchase. In the event that any amendment to these Terms is required by law or regulation, the amended version shall prevail. Any changes to the Terms will be posted on the Site and the date at the end of these Terms will be changed to reflect the date these Terms were last revised.
We recommend that you read these terms and conditions regularly to ensure that you are aware of the current terms and conditions that apply to your use of the website and the sale, delivery and use of our products.
If you continue to access and use the Website after a change or update, you agree to be bound by the new terms and conditions. It is your responsibility to check the Website periodically to determine whether there have been any changes to these Terms and Conditions.
These Terms and Conditions apply in addition to your obligations and rights under our Privacy Policy and Returns Policy. For the avoidance of doubt, in the event of any conflict between these Terms and Conditions and our Privacy Policy and/or Returns Policy, these Terms and Conditions shall prevail. If you are unsure of your rights under these Terms and Conditions, our Privacy Policy and/or Returns Policy, please contact our customer service team by visiting our Contact Us page. We will respond to you the next working day, Monday to Friday from 9.00am to 4.30pm and Saturday and Sunday from 10.00am to 5.00pm UK GMT. Please note that all our emails are written in German.
If you do not agree to these terms and conditions in full, you must not use this website.
Please note that these terms and conditions do not affect your statutory rights as a consumer. We are legally obliged to supply products that comply with the contract.
GIFT CARD
Article 1: Presentation of the gift card
These Terms and Conditions apply to physical gift cards ("Physical Gift Cards") and digital gift cards ("Digital Gift Cards") available through our business partner SVS UK Limited at uniqlo.com/en ("Homepage").
The physical gift card and the digital gift card are both referred to as "gift card(s)".
By purchasing or using the Gift Card, the customer accepts these Terms and Conditions. UNIQLO reserves the right to interpret, amend or terminate these Terms and Conditions without notice if deemed appropriate and necessary. The customer is requested to consult uniqlo.com/en/en for the current version.
Article 2: Purchase of a gift card
2.1Digital gift card
The digital gift card can be purchased on the homepage.
The customer will receive a confirmation email when the purchase of the digital gift card has been finalised. The customer (or the intended recipient if not the customer) will receive an email with the digital gift card containing the amount, expiry date and PIN for use on the homepage. The customer is responsible for providing the correct e-mail address(es) for the delivery of the confirmation e-mail and the digital gift card. The customer who has purchased the digital gift card as a gift or for another person will receive a confirmation e-mail when the e-mail with the digital gift card has been opened.
2.2 Physical gift card
The physical gift card can be purchased on the homepage.
The customer who purchased the physical gift card is responsible for delivering it to the selected recipient. UNIQLO is not liable for lost, stolen, damaged or expired physical gift cards.
Article 3 Delivery
UNIQLO will endeavour to deliver the physical Gift Card purchased on the Website within the timeframe specified at the time of purchase. UNIQLO cannot guarantee that delivery will be affected by unforeseen events affecting the delivery method. Uniqlo is not liable for any failure or delay in the delivery of the Gift Card. The Digital Gift Card will be sent to the email address of the selected Recipient(s) in accordance with Article 2.1.
UNIQLO reserves the right to withhold delivery of the Gift Card if the correct address for delivery of the physical Gift Card and/or a correct email address for delivery of the digital Gift Card cannot be confirmed.
Article 4: Validity
The currency of the gift card is determined at the time of purchase.
The minimum value of a gift card is EUR 10.00 (including VAT) and each gift card is limited to a maximum value of EUR 500.00 (including VAT).
Gift cards are valid for 5 years from the date of the last activation or purchase. Expired gift cards can no longer be used for purchases on our website or reactivated. Unused credit will not be refunded.
Gift cards with a zero balance for three months are invalid.
Article 5: Use of the gift card
To pay all or part of a purchase price, gift cards can be used on the homepage of the country in which the gift cards were purchased. If the purchase price exceeds the value of the gift card, the difference must be paid using another payment method of your choice.
The gift card can be used several times until the balance reaches zero, subject to Article 3. Only one gift card can be used per transaction. The amount of the gift card will be deducted from the total amount of the purchase, including VAT and shipping costs, if applicable.
Gift cards cannot be exchanged for cash and UNIQLO does not refund cash change on gift card purchases.
The balance of the gift cards can be viewed online at uniqlo.com or by contacting our customer service (https://faq-de.uniqlo.com/contactus).
UNIQLO reserves the right to refuse to accept any Gift Card that we believe has been tampered with, duplicated or otherwise reasonably suspected of being affected by fraud.
Article 6: Returns and refunds
If one or more items purchased exclusively with the balance of one or more gift card(s) are returned, the balance of the original gift card will be updated by the value of the refund due for the returned items.
If a purchase was made using a combination of different payment methods (one payment method is the use of the gift card), any refund due will be processed first using the other payment method instead of the gift card. If the value of the refund exceeds the amount paid using a method other than the Gift Card, the remaining amount will be refunded to the Gift Card originally used.
Article 7: Limitation of liability
UNIQLO is not liable for lost, stolen, damaged or expired gift cards. The customer is obliged to protect the gift card and treat it like cash.
Article 8: Return of the gift card
The Customer may cancel his/her Gift Card purchased on the Website within the return period specified in UNIQLO's return policy (https://faq-de.uniqlo.com/pkb_Home_UQ_DE?l=de&c=category_uq_de%3AUQDE_C1_4) in order to receive a full refund. The refund will also include delivery costs (with the exception of additional costs resulting from the chosen delivery method other than the standard delivery offered by UNIQLO).
Please contact our customer service (https://faq-de.uniqlo.com/contactus) to process the return of the gift card.
Article 9: Privacy Policy
UNIQLO Europe Ltd is the responsible party for the processing of personal data provided in connection with gift cards. You can find our privacy policy here: https://faq-de.uniqlo.com/pkb_Home_UQ_DE?id=kA13z000000LMgD&l=de&c=category_uq_eu_dk_se%3ARenew_UQDE_C7_2&fs=Search&pn=1
Article 10: Company information
UNIQLO Europe Ltd ("UNIQLO")
Registered office: 103-113 Regent Street, London, W1B 4HL
Registered at: 04845064
Registered in England and Wales.
Stored Value Solutions UK Limited ("SVS")
Registered office: Suite 2B, West One, 100 Wellington Street, Leeds, LS1 4LT
Company registration number: 3720193
Registered in England and Wales.
LICENCE AND USE OF THE WEBSITE
Subject to your compliance with these Terms of Use, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make non-commercial personal use of the Site, but not to download or modify it, in whole or in part, except with our express permission. This licence does not permit any resale or commercial use of the Website or its contents, or any collection and use of any product listings, descriptions or prices, or any derivative use of UNIQLO.com or its contents, or any use of data mining, robots, or similar data gathering and extraction tools. The Site or any portion of the Site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or utilise framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of us, our affiliates (including our parent company) or any third party supplying or hosting content on the Site without our express written consent. You may not use any meta tags or any other "hidden text" utilising our name, trademarks or service marks without our express written consent.
This limited licence to use the Website will terminate immediately if you breach these Terms and Conditions.
For transactions via a registered account, you must choose a user name and password after registration and before each purchase. Alternatively, you can also make purchases via the guest checkout, which does not require registration.
You are responsible for all actions taken under that username and password and may only use the Website under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You must not give or sell your username to anyone, or directly or indirectly authorise anyone to use your username or password.
Access to the Website is permitted on a temporary basis, and we reserve the right to suspend, withdraw or amend the services we provide on our Website and/or your user account at any time without notice for operational, regulatory, legal or other reasons as we deem appropriate. Such reasons may include, but are not limited to, the following:
1. frequent and/or high returns that we, in our sole discretion, consider unusual;
2. behaviour which, in our opinion, indicates an intention to resell and/or make a profit; or
3. suspicion of multiple accounts of a user and/or re-registration of a new account by a previously blocked user.
From time to time, we may restrict access to some parts of the Website, or our entire Website, to users who have registered with us.
We have the right to disable any user identification or password chosen by you or allocated by us at any time if, in our opinion, you have failed to comply with any of the provisions of these terms and conditions.
You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.
This Website may contain links to other websites or resources that may be provided by third parties. Because we have no control over such sites and resources, we are not responsible for the availability of such external sites or resources, and do not endorse and are not liable for any content, advertising, products or other materials on or available from such sites or resources.
DOWNLOADS
Download material is provided "as is". If you use downloaded content, you do so at your own risk. Downloads may contain significant or insignificant programme errors, bugs and viruses that may cause your computer system to malfunction. Before accessing downloads, you must check them for viruses. UNIQLO makes no express or implied warranties, representations or other guarantees for downloads to the extent permitted by law.
INTELLECTUAL PROPERTY
This Website and its contents are the property of UNIQLO or third parties who supply content or make content available on the Website and are protected by intellectual property laws, including copyright and trademark laws. In these Terms, "Intellectual Property Rights" means patents, database rights, copyright, copyright, design rights and designs (whether registered or unregistered), trademarks (whether registered or unregistered) and other similar rights, together with the right to seek legal protection for those rights.
In the relationship between you and us, we or the third parties who supply content or make content available on the Website are and shall remain the sole owners of all intellectual property rights in relation to the Website. You are not permitted to use these intellectual property rights without our express consent.
CONDITIONS OF SALE
1. conclusion of contract
The presentation of products on this UNIQLO website or in other advertising material does not constitute a legally binding offer, but a non-binding product catalogue. By clicking on the "Buy" button, you place a binding order for the goods in the shopping basket. The confirmation of receipt of the order follows immediately after sending the order by e-mail and does not yet constitute acceptance of the contract by UNIQLO. With the confirmation of the order by e-mail, we inform you that your order has been received. The offer is accepted, and the purchase contract is concluded when we dispatch the item to you, and we inform you of this dispatch.
An indication of the availability of an item on this website is an estimate of availability and does not constitute an assurance of availability or an obligation to accept an order or dispatch goods.
All prices are final prices in euros. Unless otherwise stated, all prices include VAT at the applicable rate and exclude shipping costs. These will be added during the checkout process before your order is confirmed.
Special offers, promotions and discount campaigns are valid until the specified date and/or while stocks last. Please note that promotional codes or discount codes can only be taken into account if they have been entered in the relevant section during the order process. A promotional code or discount offer cannot be used after you have submitted your order.
Delivery will be made at the indicated shipping costs. The shipping costs will be clearly displayed before you confirm your order.
To be able to place an order on the website, the customer must be at least 18 years old and a consumer within the meaning of § 13 BGB (consumer). § 13 BGB (consumer).
The technical steps required to conclude a contract for the sale of products are as follows:
An order for products on the website is placed by clicking on the "Place order and pay with this card" button at the end of the order process. The customer is guided through the ordering process by a series of simple instructions on the website.
- An order can be paid by debit or credit card (MasterCard®, Visa®, American Express®, Maestro® (formerly Switch), Visa Electron® and Visa Delta®) online or in-store. We do not accept cash or cheques for online purchases.
- If a voucher, promotion or discount code is available, it must be entered during the order process for it to be valid.
- We will send an order confirmation by e-mail as soon as the order has been placed. This is not an order confirmation or order acceptance by us. It does not mean that the order has been accepted. The order represents an offer to us to purchase a product.
- Delivery: When the product is dispatched from our warehouse, we will send a dispatch confirmation to the customer by e-mail.
- Click & Collect: When the product is ready for collection, we will send you a collection confirmation by email.
- Delivery: The acceptance of the order and the conclusion of the contract take place with the dispatch of the ordered products, unless we have communicated that we do not accept the order or that it has been cancelled. The contract relates only to the products whose dispatch we have confirmed in the dispatch confirmation email. We are not obliged to deliver any other products that may have been part of your order until the dispatch of those products has been confirmed in a separate dispatch confirmation email.
- Click & Collect: The order is accepted, and the contract concluded when the products are made available for collection, unless we have informed you that we do not accept the order or that it has been cancelled. The contract only relates to the products that we have confirmed by email are available for collection. We are not obliged to supply any other products that may have been part of the order until the availability of those products has been confirmed in a separate email.
We process the payment at the time of preparing the products for dispatch to the specified address or the selected shop. If payment is selected to be made in-store, the payment will be processed in-store.
We recommend that you keep the invoice (with VAT details) as a reference to our contract.
INVOICING
You agree to receive invoices electronically. Electronic invoices will be made available to you in PDF format in the "My Account" section of the website. For each delivery, we will inform you in the dispatch confirmation whether an electronic invoice is available. For more information about electronic invoices and instructions on how to obtain a paper copy of the invoice, please visit our help pages.
PRICES
UNIQLO uses all reasonable endeavours to ensure that all pricing information on the Website is accurate and up to date, but errors do sometimes occur. If an error occurs and a product is listed at an incorrect price, UNIQLO shall be entitled not to accept your order and/or to confirm that the contract between you and UNIQLO is complete as set out herein. UNIQLO shall be under no obligation to supply incorrectly priced products whilst payment from you has not been received and processed.
All prices and charges on the website are in EURO (EUR). Delivery charges may apply and will be clearly displayed during the checkout process. The total cost of delivery will be itemised and shown on the payment screen and on your tax invoice. If you have a discount code, it is your responsibility to ensure that it is entered in the appropriate section during the checkout process. A promotional code or discount offer cannot be applied once you have confirmed your order.
The non-acceptance of an order may be due to one of the following reasons:
- The product you ordered is not available in stock;
- It is not possible to obtain authorisation for your payment;
- A possible risk assessment of UNIQLO in relation to the transaction;
- The discovery of an error in the pricing or product description;
- You are under 18 years old;
- We suspect that you may be a reseller;
- You do not fulfil the criteria for placing an order set out in these Terms and Conditions; and
- If we discover an error in the product information, including but not limited to the price or in relation to a promotion.
Title to the Products shall not pass to you until we have received full payment of all amounts due for the Products, including delivery charges.
CANCELLATION AND TERMINATION RIGHTS
You may cancel or withdraw from your contract with us and receive a refund in accordance with the terms of our Returns-Policy. This policy forms part of and is an extension to these Terms and Conditions and should be read and understood before purchasing a product.
SPECIAL OFFERS AND DISCOUNT CODES
As explained above, a discount or promotional code must be entered during the order process for it to be valid. It cannot be used for orders containing baby or children's clothing. Discounts and minimum order values for discounts do not include shipping costs. Discounts cannot be used in conjunction with other offers.
Our offers are only available for a limited time. They are only available in selected product lines. UNIQLO reserves the right to cancel these offers without prior notice. Offers cannot be used in conjunction with other discounts. Also, we cannot refund the price difference if an item is purchased online or in-store before it goes on promotion.
Our exclusive offers only apply to online purchases, these offers do not apply to our physical stores. If you wish to take advantage of these online-only offers, you must place an online order. Please note: If you purchase an item offered exclusively online at full price in one of our brick-and-mortar stores, you will not be entitled to a refund of the difference.
PRODUCTS
We only supply items for private use. You agree not to use our items for commercial or business purposes nor for resale. We will not be liable to you for any administration time or loss of profit, business, revenue, goodwill or anticipated savings or for any loss or corruption of data.
Please note the following special features when shopping online:
The colours displayed on the website may depend on a number of factors, including the settings on your computer. We cannot guarantee that the display of a colour on your monitor will faithfully reflect the colour of the items upon delivery and/or receipt.
The weights, dimensions, clothing sizes and capacities stated on the website are only best estimates.
Variations in manufacturing processes, the settings of your monitor and your computer hardware may affect the appearance of the textiles and designs of the items, which means that the delivered items may have minor visual deviations from the presentation and description on the website.
All items are subject to availability - we may not be able to deliver your order.
All estimated delivery dates are estimates only.
The articles and special promotions offered on this website may not be available in the stores and vice versa.
COMMUNICATIONS
You may submit suggestions, ideas, comments, questions or other information to us as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". It is not permitted to use a false e-mail address, to impersonate another natural or legal person or to make false statements about the origin of content in any other way.
If you do submit material, and unless you indicate otherwise, you grant us and our affiliates a non-exclusive, royalty-free, not necessarily time-limited right under local laws, where applicable, and a fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media in which we operate. You grant us and our affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they so choose.
You represent and warrant that you own or otherwise control all of the rights to the content you submit, that the content is accurate, that use of the content you submit does not violate these Terms of Use and will not cause injury to any person or entity, and that you will indemnify us and our affiliates for all claims resulting from content you submit. You acknowledge and agree that we have the right, but not the obligation, to monitor and edit or remove any activity or content. We assume no responsibility or liability for any content distributed by you or any third party through the Website.
WARRANTY AND LIMITATION OF LIABILITY
Customers in the European Union have statutory warranty rights and can demand the repair or replacement of products if they prove to be defective or not as described. If the goods cannot be repaired or replaced within a reasonable time or without difficulty, you can demand a refund or reduction of the purchase price.
If the subsequent fulfilment is carried out by way of a replacement delivery, the Customer is obliged to return the goods first delivered to UNIQLO within thirty (30) days at UNIQLO's expense. The defective goods must be returned in accordance with the statutory provisions.
The warranty period is two years from the date of delivery of the goods.
UNIQLO is liable without limitation insofar as the cause of the damage is based on an intentional or grossly negligent breach of duty by UNIQLO or a legal representative or vicarious agent. Furthermore, UNIQLO is liable for the slightly negligent breach of essential obligations, the breach of which jeopardises the achievement of the purpose of the contract or the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which you regularly rely. In this case, however, UNIQLO is only liable for the foreseeable, contract-typical damage. UNIQLO is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected. Insofar as UNIQLO's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
PRIVACY POLICY
Registration data and certain other information about you is subject to our Privacy Policy. For more information, please read our Privacy Policy.
GENERAL
Severability Clause
If any of these terms are held to be invalid, void or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
Rights as a consumer
Please note that you have certain rights as a consumer, including the statutory rights relating to the right of cancellation. These GTC have no effect on these statutory rights.
CONSUMER DISPUTE RESOLUTION
If you have a complaint about one of our products, our website or any other concern, please contact our customer service. You can find the contact details under "Contact" on our website.
We would like to point out that we are not obliged to participate in dispute resolution proceedings before a consumer arbitration board and are not prepared to do so. Rather, we always endeavour to resolve any disputes with our customers ourselves.
CHOICE OF LAW/PLACE OF FULFILMENT
The law applicable to these General Terms and Conditions and all legal relationships is the law of the Federal Republic of Germany, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you have placed the order as a consumer and have your habitual residence in another country at the time of your order, the application of mandatory legal provisions of this country shall remain unaffected by the choice of law made in sentence 1. The place of fulfilment for deliveries and payments is the respective warehouse from which the products were dispatched. If you have placed the order as a consumer, the applicable statutory provisions shall apply with regard to the place of fulfilment.
CONSENT TO THESE TERMS AND CONDITIONS
By accepting these terms and conditions and your continued use of this website, you acknowledge that you have read and understood these terms and conditions and that you agree to be bound by them and to be bound by them.
If you are acting as an agent for an employer (e.g. for your employer), you and your employer are jointly and severally liable for all your obligations as specified in their terms and conditions. If you have any questions or require information in connection with this policy, please contact:
UNIQLO Europe Ltd ("UNIQLO"), Registered Office: 103-113 Regent Street, London, W1B 4HL, registered at: 04845064, Registered in England and Wales © UNIQLO EUROPE LTD. 2015
UNIQLO EUROPE LTD, German Branch, Tauentzienstraße 7B/7C, 10789 Berlin, Federal Republic of Germany, Charlottenburg Local Court, Berlin, HRB 154173, VAT ID No. DE 291985771
Contact Us
CHAT SUPPORT
CHAT SUPPORT Operating Hours:
Monday-Friday: 10am-9pm
Saturday-Sunday: 11am-6pm
Closed : Christmas Day and Easter Sunday.
Please note that our CHAT SUPPORT Service will only be available in GERMAN.
Monday-Friday: 10am-9pm
Saturday-Sunday: 11am-6pm
Closed : Christmas Day and Easter Sunday.
Please note that our CHAT SUPPORT Service will only be available in GERMAN.
By Phone
Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday
Closed: Christmas day and Easter Sunday
By Phone
030 255 585 838
Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday
Closed: Christmas day and Easter Sunday