What happens if I am out when you try to deliver?

Q. What happens if I am out when you try to deliver?

If you are not available to accept delivery, our carrier will leave a notification card (where possible) informing you of the failed delivery and the next steps. If they have been unable to deliver, a second attempt will be made the following working day. As stated in our terms and conditions page a signature is not required for delivery and our carrier has the right to deliver your parcel in a location considered safe or leave it with a neighbour.

Alternatively, your parcel will be delivered to the nearest DHL parcel shop or Packstation where it will be held for you for 7 calendar days. If the parcel is not collected within this period, it will be returned to us and you will be refunded the invoice amount.

Delivery Support

If you're expecting a parcel and there appears to be a problem, please reach out directly to your courier’s customer service team for support:

Contact DHL

Website: Contact Us | DHL

Contact DHL Express

Website: Contact Us | DHL Express
Phone: 0228 902 435 11. Mon.-Fri. 7 a.m. till 7 p.m., Sat. 8 a.m. till 2 p.m. Not available during public holidays.
E-Mail:inkofo.express.de@dhl.com

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