What is my order status?

Q. What is my order status?

Thank you for shopping with UNIQLO Germany!

If you order has not been shipped yet, you can track the status of your order by logging in to your UNIQLO account or guest account here: Access Account. If you placed your order through guest checkout, you can find your Guest ID provided on the confirmation email.

Expected delivery timeframes may vary due to the stock status of individual products within an order. Please be aware that your expected delivery date is specified at checkout, in purchase history, and order confirmation emails.

Once your order has been shipped, you can click here to track your delivery with the courier.

Delivery Support

If you're expecting a parcel and there appears to be a problem, please reach out directly to your courier’s customer service team for support:

Contact DHL

Website: Contact Us | DHL

Contact DHL Express

Website: Contact Us | DHL Express
Phone: 0228 902 435 11. Mon.-Fri. 7 a.m. till 7 p.m., Sat. 8 a.m. till 2 p.m. Not available during public holidays.
E-Mail:inkofo.express.de@dhl.com

Was this information helpful?

YES

If our FAQ's did not answer your question or you have any feedback.
Please contact our friendly customer care team via chat or phone.

Please let us know why this article is not helpful.

The article is hard to understand

This isn’t the information I was looking for

The explanation content and image used are different from the actual screen display

I do not agree with policy on this subject

Other

Please let us know which part of article is hard to understandPlease let us know what information you are looking forPlease let us know which part was different from the description in the article?Please let us know how we can improve our policy/service to meet your needsPlease let us know the reason answer being not helpful and how we can improve it

Note :

Please do not fill in any personal information.

We are not able to respond directly to your feedback.

Send

Related Q&A

CHAT SUPPORT

CHAT SUPPORT Operating Hours:
Monday-Friday: 10am-9pm
Saturday-Sunday: 11am-6pm
Closed : Christmas Day and Easter Sunday.
Please note that our CHAT SUPPORT Service will only be available in GERMAN.

By Phone

Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday

By Phone

030 255 585 838

Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday

How can we help?

Q. What is my order status?

Related Q&A

Contact Us