My item is faulty, what should I do ?

Q. My item is faulty, what should I do ?

As soon as you discover a fault with your item, please process a return of the item through your UNIQLO account or guest account. For information on how to return an item, please click here.

Faulty item claims are no longer accepted through our customer center for orders placed after 17/09/2024. Please return the item via our online returns process.

Was this information helpful?

YES

If our FAQ's did not answer your question or you have any feedback.
Please contact our friendly customer care team via chat or phone.

Please let us know why this article is not helpful.

The article is hard to understand

This isn’t the information I was looking for

The explanation content and image used are different from the actual screen display

I do not agree with policy on this subject

Other

Please let us know which part of article is hard to understandPlease let us know what information you are looking forPlease let us know which part was different from the description in the article?Please let us know how we can improve our policy/service to meet your needsPlease let us know the reason answer being not helpful and how we can improve it

Note :

Please do not fill in any personal information.

We are not able to respond directly to your feedback.

Send

Related Q&A

CHAT SUPPORT

CHAT SUPPORT Operating Hours:
Monday-Friday: 10am-9pm
Saturday-Sunday: 11am-6pm
Closed : Christmas Day and Easter Sunday.
Please note that our CHAT SUPPORT Service will only be available in GERMAN.

By Phone

Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday

By Phone

030 255 585 838

Customer Care Operating hours: Mon-Fri: 10:00-17:30
Closed: Christmas day and Easter Sunday

How can we help?

Q. My item is faulty, what should I do ?

Related Q&A

Contact Us