My Guest ID is invalid. How do I make a return?

Q. My Guest ID is invalid. How do I make a return?

If you have your Guest ID but it is invalid after submitting in guest account login, here is what is likely happening and how to solve the problem:

This will happen if you are logged in to a UNIQLO account on the same device that you are trying to use the Guest ID. If you are logged in, please make sure to log out of the UNIQLO account and try submitting your Guest ID again.

Please note, creating an account will not migrate your guest order to your new UNIQLO account. You will still have to log out of your UNIQLO account and log in to your Guest account, with the Guest ID associated with your order, to make your return.

You may be trying to access your guest account on the wrong country website. Please check which country’s website you are using by selecting the 🌐 icon at the top of our website.

If you are using the UNIQLO App, you will need to click the 👤 button, and then select ‘Settings’. Here you will be able to select the correct country associated with your Guest order.

Please also see: How do I return my order?

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Q. My Guest ID is invalid. How do I make a return?

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